Complaints procedure
Report complaints:
We advise you to first report complaints to us by sending an e-mail to info@homecareinnovation.com. From 15 February 2016, EU consumers will also be able to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not dealt with elsewhere, you are free to lodge your complaint via the European Union platform.